Who we are
This website is run by Olivia Grace Interiors Limited, trading as Olivia Grace Interiors ("we", "our", "us"), a company registered in England and Wales with company number 11304429. Our registered office is Unit 8 Nickerson Way, Holton-le-Clay, Grimsby DN36 5HS. We are the data controller for the personal information you give us through this website, by email or by phone.
If you have any questions about this policy or how we use your information, call us on 07889 143500 or email [email protected].
Information we collect
Information you give us
When you send an enquiry through our website, email or call us, or visit our showroom, we may collect:
- your name, email address and phone number
- the service you're interested in and details of your project
- your address, if we're quoting for or carrying out work at your home
Information collected automatically
If you accept analytics cookies, Google Analytics collects information about how you use the site, such as the pages you visit, how long you stay, your browser and device type, and the website that referred you. See our cookie policy for details.
Our contact form is protected by Google reCAPTCHA, which looks at information about your device and how you use the page to check that the form is being filled in by a person, not a bot. Our hosting provider also keeps short-term technical logs to protect the website from attacks.
How we use your information
- to reply to your enquiry and arrange a design consultation or quote
- to design, supply and fit the work you ask us about
- to keep business records for tax and accounting purposes
- to protect the website from spam and abuse
- to understand how the website is used and improve it (only with your consent)
We don't sell your information, and we don't use it for marketing without your permission.
Our legal basis
Under UK data protection law we rely on:
- Contract: when we need your details to quote for, or carry out, work you have asked us about.
- Legitimate interests: to reply to enquiries, run our business and keep the website secure.
- Consent: for analytics cookies, which you can change at any time.
- Legal obligation: to keep the business records the law requires.
Who we share it with
We only share your information with companies that help us run our business and this website:
- Cloudflare: hosts the website.
- Resend: delivers contact form messages to our inbox and sends you a copy to confirm we've received it.
- Our email provider: stores the emails you send us.
- Google: Google Analytics (only if you consent) and reCAPTCHA spam protection.
- Brink: our website agency, which looks after this website for us.
- Professional advisers: such as our accountant, where needed.
We'll also share information if the law requires it. Some of these providers may process data outside the UK. Where they do, they use the safeguards UK law requires, such as adequacy regulations or the International Data Transfer Agreement.
How long we keep it
- Enquiries that don't lead to work: up to 3 years, unless you ask us to delete them sooner.
- Customer records: as long as we need them for tax and accounting purposes, usually 6 years.
- Analytics data: no longer than 14 months, the maximum Google Analytics allows.
Your rights
You have the right to:
- ask for a copy of the information we hold about you
- ask us to correct anything that's wrong
- ask us to delete your information
- ask us to limit how we use it, or object to us using it
- ask for your information in a format you can take elsewhere
- withdraw your consent at any time, where we rely on it
To use any of these rights, contact us using the details at the top of this policy.
Keeping it safe
We take sensible technical and practical steps to protect your information. No website or email system is completely secure, but we work with reputable providers and limit who can see your details.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.
Complaints
If you're unhappy with how we've handled your information, please tell us first so we can put it right. You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.